Bill Costello

"My family and I moved from the Chicago suburbs to the Four Corners area here in sunny Central Florida. Grace is our new State Farm insurance agent. Although moving can be so challenging, she guided us in a caring and professional manner throughout the process. She’s amazing at what we needed (not only about insurance either) to move from Illinois to Florida. We can’t thank her enough! Thank you State Farm, Bill Costello’s office and especially Grace, our hero! Rick and Allison Bernier Reunion, FL"

"I was seeking insurance. And i sent an email to state farm on Tuesday an agent by the name Amanda responded immediately and it was to my surprise with her friendly personality and humorous character. She was very professional and openly honest and with no visual contact i trusted her quote and establishments of business as being a state farm representatives. Thank you very much Ms.Amanda I am proug to be a client of State Farm."

"We have been with State farm for about 30 years. Grace Salas at Bill Costello's office has been a fabulous experience for us. Grace has helped us multiple times with Cars, homes and many other requests we have had. She is professional, personable and an absolute please to deal with and would recommend you contact her if you have any questions or need anything insurance related."

"I contacted the Costello Agency because I had received a non-renewal notice from my previous insurer. The agency (not State Farm) I had been working with for a number of years didn't think they would be able to find coverage at a reasonable price, if at all, due to the age of my roof. When I called the Costello Agency I spoke with Grace. She was so friendly and more than willing to look into coverage for me. She even called me later in the afternoon to let me know they were having computer issues and she might not have a quote until the next morning. I appreciated the extra communication! The next morning I had a quote, just as Grace had promised. Following a four point inspection, we were able to bind coverage within about a week of my call and at a price practically identical to the previous year's premium with the other insurer. I haven't had service like that from an insurance agency in a long time. I will be having Grace get quotes for me on other policies I have."

"Amanda Soto. That is all you need to know for insurance in Florida. I just moved here from Illinois and Maryland where I had insurance for my homes in both places as well as car insurance. Florida is very different from those States as far as insurance goes. I investigated, got quotes and and struggled with other carriers and even other State Farm agencies. I was not treated like a respected customer until, by chance, I met Ms. Soto. I have never met her except on the phone. She always returns my calls promptly, even when I am told she is on the phone with other clients. She is happy to speak with me and demands that I call her first with any issue and whenever I need to ask a question. I cannot bother her as she has said. Other agents have been flippant, unavailable and down right rude. Promptly returning calls and emails is just not what agents in Florida do in my experience. Ms. Soto is different. She calls me back and responds to my emails quickly. When I got my driver's license I found out I needed Florida insurance before I could get a DL. My current insurer in Illinois tripled my policy. Yes, quite shocking, but true. I called many agencies to get quotes. I called Bill Costello's State Farm agency and spoke with Ms. Soto. She spoke with me many times, sent me quotes and then modified those quotes and then called me to see if I needed more information many times. She explained things several times over many days. Then when my policy was perfect and I understood everything, I went with Costello. Then she helped me get an umbrella policy. I will switch my HO3 policy to her when my current policy expires. And when I get a second car she will insure that, too. Amazing what kindness and attention can do for customer retention! She laughs at my stupid jokes and is not condescending when she has to explain the same thing again and again (and she did many times). She paid attention to me, gave me access to her and is sincerely glad to talk with me and help me. It is not an act; she likes her clients. WOW, how can I buy insurance any place else? Thank you for being so kind to an old retired curmudgeon!"

"Amanda Soto, is the best. she is friendly, patient and professional. My lender was totally slow, and mostly confused. They were so confused they called Amanda at least three times. Everytime they called her she had to give us a seperate quotes. Thoughout this whole ordeal she remained calm, and was tolerate. Thank you Amanda you are most appreciated."