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State Farm® Insurance Agent

Bill Costello

4.9 out of 5 (107 reviews)

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What our customers say about us...

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Matthew Tomasone

June 26, 2022

5  out of  5
"Got a cheaper rate for my car than geico."
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Luis Gomez

June 22, 2022

5  out of  5
"Jessika has always been very helpful!"
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May 24, 2022

5  out of  5
"very unexpensive nice staff"
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Faycal El Affas

May 21, 2022

5  out of  5
"The lady grace treats well. my English is not good. And she tries to understand my words and advises me. Thank you grace"
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Tony Insua

February 23, 2022

5  out of  5
"Bill and his team treat me like family. I worked for State Farm for 31 years. The experience I get from this agency is what this company is all about. :)"
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Joseph Presti

February 10, 2022

5  out of  5
"There is a customer service representative by the name of Jessika. Truly I cannot say enough about her professional, patience and eagernesses to assist me in what has become a monumental mess. Having a problem with your insurance coverage seek out this young lady."
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Justina Urello

December 30, 2021

5  out of  5
"Sarah is a great agent!"
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Mark “rebel15851” Mcentire

December 23, 2021

5  out of  5
"Great fish and chips and stellar customer service. Order doubles on the tartar sauce. You're going to want it. 😍"
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December 4, 2021

5  out of  5
"(Translated by Google) They are very nice people especially yesica and elisabe I am very happy with this State Farm insurance company (Original) Son personas muy amables especialmente yesica y elisabe estoy muy contento con esta compañía de seguros State Farm"
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Alex Lawson

September 1, 2021

5  out of  5
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Shelley Haberkorn

September 1, 2021

5  out of  5
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Brian Yuska

September 1, 2021

5  out of  5
"Awesome staff. Grace leads the way with great service!!!"
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leniel quiles

September 1, 2021

5  out of  5
"Jessika is very kind and helpful. She answered all my questions and doubts ."
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Teresa Steel

August 25, 2021

5  out of  5
"I had a wonderful experience with Amanda! She was attentive and most importantly patient with my endless questions. She realized that I was not an expert in this area and helped me choose the right coverages for my family. Amanda is a true asset to this company!"
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Erika Lounsbery

August 5, 2021

5  out of  5
"I love talking with Grace when I call! But everyone is a pleasure and always helpful when I do call and have a need."
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michael rogers

July 21, 2021

5  out of  5
"Great customer service"
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John Holden

June 30, 2021

5  out of  5
"Amanda Soto. That is all you need to know for insurance in Florida. I just moved here from Illinois and Maryland where I had insurance for my homes in both places as well as car insurance. Florida is very different from those States as far as insurance goes. I investigated, got quotes and and struggled with other carriers and even other State Farm agencies. I was not treated like a respected customer until, by chance, I met Ms. Soto. I have never met her except on the phone. She always returns my calls promptly, even when I am told she is on the phone with other clients. She is happy to speak with me and demands that I call her first with any issue and whenever I need to ask a question. I cannot bother her as she has said. Other agents have been flippant, unavailable and down right rude. Promptly returning calls and emails is just not what agents in Florida do in my experience. Ms. Soto is different. She calls me back and responds to my emails quickly. When I got my driver's license I found out I needed Florida insurance before I could get a DL. My current insurer in Illinois tripled my policy. Yes, quite shocking, but true. I called many agencies to get quotes. I called Bill Costello's State Farm agency and spoke with Ms. Soto. She spoke with me many times, sent me quotes and then modified those quotes and then called me to see if I needed more information many times. She explained things several times over many days. Then when my policy was perfect and I understood everything, I went with Costello. Then she helped me get an umbrella policy. I will switch my HO3 policy to her when my current policy expires. And when I get a second car she will insure that, too. Amazing what kindness and attention can do for customer retention! She laughs at my stupid jokes and is not condescending when she has to explain the same thing again and again (and she did many times). She paid attention to me, gave me access to her and is sincerely glad to talk with me and help me. It is not an act; she likes her clients. WOW, how can I buy insurance any place else? Thank you for being so kind to an old retired curmudgeon!"
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Enrique Jose

June 25, 2021

5  out of  5
"Grace salas was awesome, professional, diligent and knowledgeable. Highly recommended."
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Mike Wagdy

June 23, 2021

5  out of  5
"Jessica was very helpful and called back several times to report on the progress of my request for a discount. She followed through until I got it. Thank you very much Jessika. I also dealt with Sara previously and she was very helpful too."
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David Glowacki

June 15, 2021

5  out of  5
"Grace Salas is amazing. She is so professional and polite. Her follow up to all my concerns are handled in a timely matter. She brings great credit to herself and State Farm. Thank you Grace!!!!"
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Jessica Irizarry

June 11, 2021

4  out of  5
"Jessica Lopez, Good customer service and now Elizabeth has been there, they do a good teamwork to help with the needs I have had. Thanks!"
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Dan Lent

May 27, 2021

5  out of  5
"Recently moved to Florida and need to transfer my policies. I had the pleasure of working with Grace in Bill Costello's office. Talk about amazing customer service. She made my transition seemless and was extremely friendly to boot."
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Kat crossroadsrose

May 10, 2021

5  out of  5