State Farm® Insurance Agent Bill Costello

"Jessica, my agent is very efficient and responsive to my questions about renewing my Umbrella policy. She actually suggested a couple minor changes that dramatically increased my liability protection while reducing my premium. Now that’s pro-active service."

"Amanda Soto is fantastic. She is the rare type of person that listens to your needs and concerns as well as posses the knowledge and drive to find a solution that works for you. She takes the time to make you feel like you are her top client. I will reach out to Amanda and the Bill Costello State Farm team for all of my insurance needs."

"I have been using Costello Insurance since moving to Florida three years ago. During the past year Stacy Cross has been managing my car, home, and umbrella insurance plans and she is excellent. She is proactive and offers different kinds of savings and more advantageous coverage options. Questions answered, issues resolved, money saved; I'm a happy customer. Thank you, Costello Insurance, and Stacy Cross."

"When your agent reaches out to you and gives you information to make sure you are prepared and protected for hurricanes and life, Amanda our agent provided education and guidance for us to ease if I have such a situation. Thank you Amanda( when Grace our former agent became a mother and we given another agent we didn’t know if service would be the same, so glad it is) Again thank you Amanda"

"Excellent customer service! Mrs. Sarah Flowers was exceptionally knowledgeable and patient in answering all my questions. She walked me through all the coverage options available, explaining the pros and cons of each. She truly made my decision-making much easier and helped me save hundreds of dollars per month with even better coverage than my previous plan."

"Great service and friendly staff"

"Thank you Amanda for all your help during this process of getting insured. You were great help and very informative. If you are looking for an insurance agent, this office will go the extra mile for you."

"Every time I call Bill Costello State Farm agency I always work with Amanda Soto. She is amazing. Always answers my questions and follows up with me on time. Very knowledgeable very helpful super friendly. The whole office is great. However every time I call, I prefer to speak with Amanda, she doesn’t make me just feel like JUST a customer. I feel like I’ve known her forever..!! thank you, Amanda for such amazing service. If there were 10 stars, I would give you 10! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"I had a wonderful experience with this State Farm! I recently moved to Florida and needed to obtain renters insurance. I could not make it to their office during business hours, and Sarah Flowers graciously offered to assist me through email communication. She made the process quick and easy, and within less than 24 hours, I had a new policy!"

"Elizabeth and Stacy are always a joy to work with! Their genuine care to always answer my questions about coverage and willingness to assist is refreshing. I can’t recommend State Farm Bill Costello enough!"

"I've been a client at this office for many years. Bill is so personable and professional as are all the representatives. I originally worked with Sarah when I first got my auto policy but I've since spoken with several people in the office and everyone is always helpful. It's so nice to talk to people in an office instead of dealing with a call center!"

"The service that I have received from Bill Costello’s StateFarm has been excellent. Amanda is our agent and is so patient with all of our questions. She has always offered fantastic service to us and is very professional and friendly."

"I recently switched to State Farm for my car insurance, and I am extremely pleased with their service. Amanda made the process of getting my insurance easy and straightforward, and their rates were very competitive. The customer service team was friendly and knowledgeable, helping me understand all the coverage options available."

"Amanda was kind and friendly made sure to find the great fit for car insurance for me I was paying high now before. I been w the company for years now and have sent over friends and family to her and will continue to stay with them!!"

"We are so very glad to have been referred to Bill Costello by other satisfied customers. Stacy Cross who works for Bill was able to save us 30% annually on our insurance costs! If you are debating switching insurance companies because of rising rates, do not delay and get a quote from Bill Costello!"

"Had a great experience with Amanda Soto. Highly recommend!"

"We’ve been working with Amanda for a few years now & she’s been excellent! We originally had Geico & were paying an excessive amount for two vehicles. She was able to provide us with a reduced rate for our car insurance & we were also able to inquire a great deal for renters insurance & life insurance. We highly recommend Amanda!"

"Elizabeth was amazing! She helped me understand exactly what I was getting and made it an easy transition. Great customer service and helpful staff"

"I have a similar experience to Alexis’ comments. The staff is friendly and efficient when providing quotes but if you try to service or cancel your policy and they make you jump through hoops. Staff told me that it is an underwriters policy that we provide our declarations page of my new insurance in order to cancel my current policy. This is completely made up and I believe this is requested in order to make it more difficult to cancel or give the staff an opportunity to bad mouth my new insurance company."

"Absolutely horrible agent at the worst insurance company. Where do I begin, trying to get information or cancel policies is an absolute nightmare. Not only does State Farm require that I send them my declarations page in order to cancel a current policy (ID card is not sufficient) any refunds are processed in 3-5 weeks and are sent via mail. Instead of making their clients lives easier and just refunding the card that was originally charged, State Farm delays, delays delays. No one can give a proper explanation why the declarations page is require or why physical refunds checks are emailed. The entire company just passes the blame to other departments. It is a complete joke!!! Please take this as a warning!! Do not do business with this company. Purchasing the policy will be easy enough but trying to get a straight answer or cancelling your policy is a nightmare."

"Customer support from Jessika was amazing."

"Jessika was again prompt and helpful. Thank you again!"

"Jessica has been wonderful to deal with. Always going above and beyond to help with anything that comes up."

"Jessika Lopez from state farm is very professional, always resolves questions, her customer service is exceptional. thanks to you and the entire state farm team"

"Amanda is superb, very friendly and professional! She made sure I was fully satisfied and confident, she's great! I highly recommended this office. Thank you Amanda!"